Manager, Customer Relations

The Customer Relationship Manager position is an integral part of the Business Intelligence team. This role requires a unique combination of interpersonal and technical skills, as our highly specialized CRM will be your primary working tool. You will work closely with the Chief Operating Officer, the President of the company, and will have indirect interactions with many commercial real estate and mortgage brokers within our company.

Responsibilities

Handling inbound calls and delegation to brokerage team members

• You will be responsible for taking inbound calls and directing leads to the appropriate members of the brokerage team.
• Provide a high level of customer support and professionalism, and maintain this level through ongoing follow-up.

Delegation of inbound leads

• You will manage the delegation of leads from various sources, including our website, social networks, and other channels.
• Maintain a database of all inbound calls, outbound calls and emails related to the department’s various tasks.

Conference room coordination

• You will be responsible for booking and coordinating conference rooms for internal and external meetings.

Preparation of express deliveries

• You will be responsible for preparing express deliveries for all our offices.

Welcoming customers

• You welcome our customers with courtesy and poise, contributing to an exceptional PMML customer experience.

Management of office supplies and promotional material for external events

• You will monitor the inventory levels of office supplies and promotional material used by our team at external events, ensuring rigorous follow-up. 

Skills and qualities sought

• Desire to provide high-quality customer service;
• Bilingualism required: French and English 
• College diploma (DEC) in computer science, administration or marketing;
• 1 year experience in CRM/database management (contacts/customers)